Newman Regional Health

Simplifying the Patient Transfer Process with Analytics Platform and Support Services

The Customer
The Customer

A Busy Critical Access Hospital in a Rural Community

Located halfway between Wichita and Kansas City, Newman Regional Health (NRH) is a nonprofit, 25-bed Critical Access Hospital (CAH) owned by the citizens of Lyon County, Kansas. Despite its small size, NRH has ranked among Becker Hospital Review’s Top 70 Critical Access for the past five years.

The hospital’s 10-bed acute inpatient medical rehabilitation unit offers patients the opportunity to recover from serious illness or injury closer to home, following treatment at NRH or neighboring facilities. In 2019, NRH opened a 19-bed emergency room with an additional 14 beds for observation and express care.

The Challenge
The Challenge

Facilitating Rapid Transfers for Critical Patients

Like many rural hospitals, NRH had long been dependent on the county’s only Emergency Medical Services (EMS) provider for its ground transport needs. While this provider is a valued partner, its resources are frequently stretched thin across a broad jurisdiction, and, understandably, is not always able to meet the hospital’s needs.

To bridge the gap, NRH turned to Motient, a company that equips hospitals, Accountable Care Organizations (ACOs), and healthcare networks with the tools and data required to ensure quality care inpatient transfers.

Testing
Testing

Testing

In August 2019, the NRH hospitalist team decided to try out Motient’s Mission Control software, which is designed to streamline the transport decision and request workflow via acuity scoring and a comprehensive logistics and communication dashboard.

Initially, NRH used the software primarily to
find alternative ground transport for its Emergency Department (ED) patients. The
team was just beginning to deploy the platform’s web application and analytics tools when the 2020 winter surge of COVID-19 hit.

Bed capacity dropped precipitously across Kansas, and NRH struggled to find receiving facilities for its transfers, especially for acute COVID-19 patients. Physicians would spend hours on the phone, calling more than half a dozen facilities searching for a bed.

Like many larger facilities nearby, NRH was soon operating at 110% of its pre-COVID inpatient acute care capacity.
The hospital needed additional help managing the time-consuming patient transfer process.

Mission Control Resources

Mission Control Resources

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Quotation Mark

I have really enjoyed working with the knowledgeable and innovative staff within Mission Control! They have observed and created a dashboard that significantly meets our data abstraction needs. This information is in real time and we can access the data points we need very quickly. Mission Control has saved me hours of manual abstraction and I can now present this information to our physicians and leadership through creative charts and graphs. At Newman Regional Health, we are very excited to integrate Mission Control into our daily workflow and look forward to the valuable information the dashboard can provide!

Aubrey Arnold MS, BSN/RN

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Quotation Mark

We started using Mission Control a few months ago because we were struggling with finding patient placement and transportation. Mission Control helped with that significantly. MC is very user friendly! All staff has been so kind and helpful! They are always prompt with assisting us and do a great job in keeping us up to date and informed on any progress they’re making whether that be with a phone call or a message through mission control. They continue to work until transport has been found! We would be lost without them!

DJ Craighead, RN

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About Us
About Us

The Creation of Motient: Two Doctors See Possibilities in Challenges

After experiencing the hurdles of patient movement first-hand, two doctors decided to transform them.

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