ACO

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“The software is a great tool to use to assist me to know what kind of transportation is most
appropriate for the patient.

— ED Nurse Practitioner
Introduction

This case study is from an ACO* serving a blend of rural and metropolitan areas with 30+ hospitals and over 40,000 lives covered. Since implementation in early 2019, Mission Control has coordinated over 5,500 transports.
*Detailed descriptions, data, and outcomes are restricted by confidentiality agreements.
Sending Facility Implementation

The Mission Control onboarding team met with all sending facilities to capture:

Key transport diagnosis groups

Destination facilities (general and specific to each diagnoses)

Transport providers

Relationships with local EMS

Training for staff on utilization of the Mission Control platform

Receiving Facility Implementation

The onboarding team met with receiving facilities to build sender profiles and diagnosis-specific pre-transport protocols.

Receiving staff were trained on Mission Control usage and best practices.

Sender profiles were developed to capture key data points for each sending facility.

In conjunction with receiving facility staff, the onboarding team leveraged pre-transport intake protocols to be completed at the sending facilities specific to each diagnosis.

Reporting & Outcomes

Detailed reporting by the facility and across the ACO includes:

Transport count, diagnosis, transport type, acuity index score, response time, bedside time, destinations, breakdown by day/time.

Data visualizations and reporting dashboards by any facility or segment of the ACO.

“For us, it has been interesting to see and interact in the transfer process before we get to the hospital.

— EMS Battalion Captain

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Quotation Mark

I have really enjoyed working with the knowledgeable and innovative staff within Mission Control! They have observed and created a dashboard that significantly meets our data abstraction needs. This information is in real time and we can access the data points we need very quickly. Mission Control has saved me hours of manual abstraction and I can now present this information to our physicians and leadership through creative charts and graphs. At Newman Regional Health, we are very excited to integrate Mission Control into our daily workflow and look forward to the valuable information the dashboard can provide!

Aubrey Arnold MS, BSN/RN

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Quotation Mark

We started using Mission Control a few months ago because we were struggling with finding patient placement and transportation. Mission Control helped with that significantly. MC is very user friendly! All staff has been so kind and helpful! They are always prompt with assisting us and do a great job in keeping us up to date and informed on any progress they’re making whether that be with a phone call or a message through mission control. They continue to work until transport has been found! We would be lost without them!

DJ Craighead, RN

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About Us

The Creation of Motient: Two Doctors See Possibilities in Challenges

After experiencing the hurdles of patient movement first-hand, two doctors decided to transform them.

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