“The software is a great tool to use to assist me to know what kind of transportation is most
appropriate for the patient.
— ED Nurse Practitioner
Introduction
This case study is from an ACO* serving a blend of rural and metropolitan areas with 30+ hospitals and over 40,000 lives covered. Since implementation in early 2019, Mission Control has coordinated over 5,500 transports.
*Detailed descriptions, data, and outcomes are restricted by confidentiality agreements.
Sending Facility Implementation
The Mission Control onboarding team met with all sending facilities to capture:
Key transport diagnosis groups
Destination facilities (general and specific to each diagnoses)
Transport providers
Relationships with local EMS
Training for staff on utilization of the Mission Control platform
Receiving Facility Implementation
The onboarding team met with receiving facilities to build sender profiles and diagnosis-specific pre-transport protocols.
Receiving staff were trained on Mission Control usage and best practices.
Sender profiles were developed to capture key data points for each sending facility.
In conjunction with receiving facility staff, the onboarding team leveraged pre-transport intake protocols to be completed at the sending facilities specific to each diagnosis.
Reporting & Outcomes
Detailed reporting by the facility and across the ACO includes:
Transport count, diagnosis, transport type, acuity index score, response time, bedside time, destinations, breakdown by day/time.
Data visualizations and reporting dashboards by any facility or segment of the ACO.
“For us, it has been interesting to see and interact in the transfer process before we get to the hospital.
— EMS Battalion Captain
